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IT Infrastructure in Dubai - United Arab Emirates

الخبرة: 5 - 10 سنوات
التعليم:Basic - Bachelor of Technology/Engineering(Computers), Bachelors in Computer Application(Computers), Bachelor of Science(Computers)
الجنسية: Any Arabic National, Any European National, Jordanian, Filipino
القطاع المهني: Logistics / Transportation / Warehousing / Courier
الجنس: أي
المجال الوظيفي:IT Hardware Support / IT Hardware Repair & Maintenance Sep 10, 2019

وصف الوظيفة

Purpose of this Role:
Manage & actively monitor the network infrastructure and applications to ensure they are available to the business. Plan RSA's cloud future by designing and migrate the infrastructure to the cloud. Design & maintain IT software and hardware standards throughout the network. Ensure the ideal spend on IT is achieved through detailed cost analysis, negotiations and research.

Security & Cloud Migration:

1 Migration all existing VMs to the Azure data center

2 Select the best group policy push to endpoints to improve security

3.Create the disaster recover plan and implement cross boarder/cloud/onsite backup

4 Implement 80% of ISO/IEC 27000:2013 and NIST CSF standards or 100% if possible

5.Ensure all endpoint data is recoverable and fully test all types of backup plans create for effectiveness

Define & Maintain our Service Levels:

1. Ensure all staff information is updated accurately and continuously in the active directory

2. Create Service Level Agreements documents with all internal operation entities and signoff

3. Ensure all devices and applications have 99% uptime and ensure failure over plans are tested regularly

4. Ensure 100% compliance for ticket issuing & resolve as per agreed SLA timelines with the ticketing team

5. Onboard an external vendor to delivery ticketing support for low to medium ticket and ensure performance.


1. Optimize the network through live network monitors, hardware changes, standardization and configurations.

2. Standardized 100% of endpoints, servers, network hardware, software, imagining, and rollout 100% by year 1

3. Document the network infrastructure, update policies and complete asset tagging of all hardware and endpoints

4. Roll-out 3CX for telephony in full and all web conferencing tool with user training delivered for all management heads

5. Ensure correct naming conventions/labeling are used for all hardware, cables and endpoints with documentation ready for audit.

Cost Management

1. Reduce transaction time of all tickets through deployment of training content, software or hardware

2. Ensure payments are processed in time for key applications, projects and software to keep the business running

3. Review all contracts/plan and renegotiate all packages to reduce cost or improve service to the business eliminate waste

4. Track, research alternative and optimize costs for telephony charges & other contracts monthly and show a 5% reduction MOM

5. Create a budget and plan for next years software license and user growth along with infrastructure upgrade & standardization efforts.


1) Ensure payment for critical IT services and applications are managed and future user budgeted

2) Manage & configure Office 365 email, domains , DNS, proxies and telephony for all new and existing employees

3) Cost management through analysis for all existing contracts, agreements, user utilization patterns and packages

4) Design and configure AP, network hardware, switches, firewalls, routes and monitor both network, VM, server health.

5) Manage the day to day virtualized server infrastructure, Windows Server, Active directory & group policy management.

'6) Design maintain disaster recovery plans, daily/weekly/monthly backups on cloud/SAN / NAS storage management device

7) Ensure standardize of hardware is maintained throughout eh organization and ensure IT assets inventory is completed & accurate

ملخص المرشح المطلوب

Education: Bachelor of Science in Computer Science with a major in networking or cloud infrastructure

Certification Desired:
VMware Certified Professional (VCP)
Microsoft Certified: Azure Solutions Architect Expert
Microsoft 365 Certified: Enterprise Administrator Expert
MTA Cloud/Networking/Security/Windows Server Admin Fundamentals

Work Experience:

1-2 years work experience in administration of networks, backups, administration of Windows Server 2008/12/16, Active Directory & Group Policy Management, SAN / NAS storage management, VMWare / Hyper-V, network switch configuration, firewall configuration, network monitoring, server monitoring, backup software like Veeam backup and replication and Office 365 email administration.

الكلمة الرئيسية : IT Infrastructure, IT services, VMware, VMware Certified Professional,VCP, Azure Solutions Architect Expert, Enterprise Administrator Expert, MTA Cloud, Windows Server Admin Fundamentals, network monitoring, NAS storage management
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